Smyrna IT questions, answered plainly

A standing agreement where one provider looks after your help desk, devices, network, accounts, security and backups for one flat monthly charge. You pay for things to be maintained, not just repaired after they break.

Smyrna, Market Village, Cumberland, the Galleria, The Battery Atlanta, Vinings and the Spring Road and Atlanta Road corridors, plus nearby Marietta, Mableton, Buckhead and West Midtown.

New inquiries get an answer from a senior engineer within one business day. For clients, the agreement spells out how fast we act on each level of problem, and most tickets are closed remotely on the day they arrive.

The monthly figure depends on headcount, device count and which of the four services you pick, and we fix it after the review. One-off work like a suite move or new server gets its own quote up front.

Yes. We plan cabling, internet service, Wi-Fi, firewall and phones with the landlord and carrier, and schedule the cutover so staff walk in to a working office.

Usually a completed questionnaire, plus policies and reports showing MFA, encryption, patching and backups are in place. We help you prepare accurate answers and the evidence behind them.

Yes. We use a start-and-leave checklist so new hires get the right logins quickly and former staff lose access to email, scheduling and card systems on their last day.

We put the HIPAA Security Rule's technical safeguards in place, such as access controls, encryption, audit logs and tested backups, and document them for your risk analysis. Your practice still owns its policies.

Yes. A common split: your internal person covers daily requests, and we take security, monitoring, backups and bigger projects. We put who owns what in writing.

We collect admin accounts, licenses, domain records and vendor contacts, coordinate with your current provider and set a cutover date. Staff mostly notice a new help desk number.